Under the Distance Selling Regulations you have the right to cancel your order within 7 days of purchase for a full refund. To cancel your order you must inform us within the stated timeframe you can do this via any of our contact methods, please include your order number in any correspondence to us.
If you cancel your order prior to despatch you will be entitled to a full refund including any delivery charge, however if your order contains personalised item(s) and if these have been processed you will not get a refund for these items. Please allow up to 5 working days from the date of notification to cancel for the refund to be processed.
If the order has already been despatched a refund will not be given until the order has arrived back at the store. You will not receive a refund for any delivery charges and if the order contains personalised item(s) you will not receive a refund unless the item(s) are deemed to have a manufacturing fault, we have the right to investigate the fault with our suppliers during which the refund will be delayed until any finding are confirmed. Please allow up to 5 working days from the date the store receives the items back for the refund to be processed.