FAQs & T&Cs

HOSPITALITY FREQUENTLY ASKED QUESTIONS

When will my Hospitality tickets arrive?

Hospitality match tickets and itineraries will be dispatched approximately ten days before the fixture. My Hospitality tickets have not arrived, what should I do? If you have not received your tickets within 72 hours of the fixture date please email commercial@dundeeunitedfc.co.uk and we will arrange for duplicates to be collected on the day of the game. Please ensure you bring a copy of the ticket confirmation email and a form of identification showing your full name and address for collection.

I would like to collect my tickets in person, what should I do?

If you would like to arrange for your tickets to be collected in person at Tannadice, please call the hospitality team on 01382 832202 no less than three weeks before the date of your fixture.

What time do the Hospitality lounges open?

Premier Level –  Two and a half hours prior to kick off

Centenary Level – One hour and thirty minutes prior to kick off

Legends’ Lounge – Two Hours prior to kick off - Also as a corporate guest you have the option to use the matchday pay bar –THE HEGARTY SUITE, which is open on normal Saturday matchdays from 11am until 8pm.

At night matches times may vary.

What is the dress code in the lounges?

Premier Level – Collar and tie, no denims and similar attire for females.

Centenary Suite - Business casual. Smart jeans and smart trainers are permitted, no football shirts or tracksuits are allowed.

Legends’ Lounge - Smart casual. Smart jeans and trainers are permitted as well as home kits and colours. Tracksuits are not allowed.

Dietary requirements:

Please email the Hospitality Sales Team on commercial@dundeeunitedfc.co.uk if you have any special dietary requirements (i.e Vegetarian) at least 7 days before the fixture. We cannot guarantee to cater for any such requests without pre-ordering.

Are children permitted in the lounges? Children are welcome in all hospitality lounges. All children will require a ticket for the game. There is a dedicated under 12s menu and package starting from £50+vat p.p., please see brochure or website for more information.

Why will the time and date of some fixtures change during the season?

The date and time of a fixture may change during the season for many reasons; some of which are listed below:

• Fixtures are chosen for live TV coverage

• Policing / Security purposes

• Weather Conditions

• Involvement in cup competitions

Please regularly check our website www.dundeeunitedfc.co.uk if fixtures have changed throughout the season. If a fixture time or date changes for a booking you have made, we will advise accordingly with a cut-off date offering you the opportunity to transfer your booking to the new date or to an alternative fixture (subject to availability) or offer a refund voucher valid for six months. If you wish to cancel your booking after the given cut-off date has passed, cancellation charges will apply.

HOSPITALITY TERMS AND CONDITIONS

1.1 By making your booking for match day hospitality you agree to these terms and conditions. If you are making a booking for a third party you shall be deemed to be acting with the consent of such third party to agree these terms and conditions on their behalf.

1.2 The Ground Regulations: the Terms and Conditions of Entry and The Terms and Conditions of Match Day Tickets shall form part of these terms and conditions.

2. Booking & payment

2.1 Booking hospitality can be made by either completing the on-line application form or completing an application form via telephone with full payment to: Dundee United Football Company Ltd, Tannadice Park, Dundee, DD3 7JW.

2.2 No application for hospitality will be accepted without us first receiving payment of the booking fee in full.

2.3 Please note that advertised hospitality prices are subject to change in our sole discretion from time to time. Any price change will not affect the price of any existing booking that you have paid for in full.

2.4 We shall require full payment upon booking using payments such as credit/debit card, personal cheque, bank transfer BACS.

2.5 We reserve the right to refuse booking if there is an outstanding balance on account.

3. Changes to or cancellation of your match day hospitality:

3.1 Football match fixture dates may be subject to change from time to time for reasons beyond our control (including, without limitation, television scheduling, cup competitions or postponement due to adverse weather conditions). Where any match is cancelled, abandoned or postponed, we shall not have any liability to you or your guests, except that following any cancellation, abandonment or postponement of a home match you shall be entitled to attend the rearranged match. If you are unable to attend any such rearranged match your booking will be cancelled and you will be liable for payment of the cancellation charges set out in 3.4. For the avoidance of doubt, if the match is not cancelled, abandoned or postponed and goes ahead in instances of (including without limitation) adverse weather, we shall not be obliged to transfer or refund tickets and we shall not have any liability to you or your guests.

3.2 We reserve the right to cancel your hospitality package: (i) if you are in breach of any of these terms and conditions; and/or (ii) if you or one of your guests is prohibited by law from attending any football ground. In the event of a cancellation pursuant to this clause 3.2 you shall not be entitled to a refund of your booking fee.

3.3 We reserve the right to cancel your hospitality package if instructed to do so by our Stadium and Security Officials acting pursuant to our General Safety Certificate for the Stadium issued by Dundee City Council (copies of which are exhibited at the Stadium and can be obtained from us on request) or on the advice of any of our safety or security advisors or the police.

3.4 If you cancel your booking for any reason, we will be entitled to charge you the cancellation fees set out below. If we receive notice of cancellation: (i) less than 14 days prior to the date of your booking 100% of your total booking fee; (ii) between 15 and 30 days prior to the date of your booking 75% of your total booking fee; (iii) between 31 and 60 days prior to the date of your booking 50% of your total booking fee; and (iv) more than 60 days prior to the date of your booking 10% of your total booking fee.

3.5 We will endeavour to accommodate any request from you to change the date of your hospitality booking to another fixture date within six months of the fixture (requests to transfer to an alternative fixture will not be accepted within 7 days of scheduled fixture date). If we are unable to agree a mutually acceptable alternative date for your hospitality your booking will be cancelled and you will be liable for payment of the cancellation charges set out in clause 3.4. In the event a refund voucher is requested and issued, cash refunds will not be considered. 3.6 No refunds will be given by us for any matches unattended.

4. Liability

4.1 Nothing in these terms and conditions shall limit either party’s liability for death or personal injury caused by its negligence, or for fraudulent misrepresentation.

4.2 To the fullest extent permissible in law, neither The Dundee United Football Company Limited nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):

(i) any loss, damage or injury to you and/or any guest or to any property belonging to you or any guest in or upon the stadium or any car park offered for use as part of the hospitality, resulting from any cause whatsoever;

(ii) for any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever; and/or

(iii) any losses arising from any cancellation, postponement or rearrangement pursuant to clauses 3 (Changes to or cancellation of your match day hospitality), 5.2, and/or any breach by you of these terms and conditions.

5. Miscellaneous

5.1 Your hospitality package is personal and shall not be transferred or resold without the prior written consent of the Club. For the avoidance of doubt, in the event of any unauthorised transfer or resale we may cancel your booking and the provisions of clause 4.2(iii) will apply.

5.2 In the case of large group bookings, we cannot guarantee that your match day tickets will all be located together although we will endeavour to do so.

5.3 We reserve the right to change these terms and conditions from time to time and shall publish any such changes on our website www.dundeeunitedfc.co.uk.

5.4 If any of these terms and conditions is determined by a competent authority to be invalid, unlawful or unenforceable to any extent, they shall, to that extent, be severed from the remaining terms and conditions which shall continue to be valid to the fullest extent permitted by applicable laws.

5.5 These terms and conditions shall be governed by and interpreted in accordance with Scottish law and shall be subject to the exclusive jurisdiction of the Courts of Scotland.