Published: 27th July 2020
Whilst we continue to work towards getting supporters back into Tannadice at the earliest convenience we are pleased to reveal more information on how virtual access to the new DUTV service will work for our season ticket holders.
This highly anticipated new service has been in development since lockdown began and over the past few months we've been hard at work with our new partners Stream Digital to ensure we're ready for our Premiership return on August 1.
Last week we announced the launch of our upgraded streaming platform and Video On Demand service which will enhance our matchday coverage with a brand-new pre-match programme hosted by television presenter and loyal Arab Alistair Heather.
As the start of the campaign moves closer we have put together a FAQ guide outlining some of the key information that we think you will need before the season kicks off with our home match against St Johnstone this Saturday.
Virtual Season Ticket Access – Key Information
- Your Virtual Season Ticket will provide access for ALL home league matches which are played at Tannadice whilst matches are played behind closed doors or partial crowds should you not be granted access.
- In the event that you are granted access to Tannadice for a match with partial crowds, you will not receive virtual access.
- Virtual access will cease when we can accommodate all season ticket holders inside Tannadice again safely.
- A unique log-in will be issued per email at least 48 hours before kick-off in the first match. You will also receive a weblink to access the action at this time. At this time you will be required to sign up to the Terms and Conditions for this service.
- Your unique log-in will remain the same for all matches so please keep it safe, this must not under any circumstance be shared with others and will only provide access to one device at a time.
- Please check that the details on your ticketing account are up to date in the meantime as this information will be used to set-up your virtual access.
- Passwords and log-in information will follow this week.
There is still time to purchase your season ticket if you haven't already done so to ensure you don't miss a minute of action at Tannadice this sesason. Purchase yours online 24/7, by calling 01382 833166 (option 1) or visiting the Ticket Office Monday to Friday 10am-3pm and 9am-1pm on Saturday.
Should you require technical support beyond the information in this document please contact DUTV@dundeeunitedfc.co.uk
Q: What games will I be able to watch through my virtual season ticket?
Your virtual season ticket will provide access to the Live Broadcast of Scottish Premiership matches included within your Season Ticket for which your Season Ticket is not valid for access to the stadium as a result of such match(es) being played ‘behind closed doors’ or with a reduced capacity as a consequence of the Coronavirus pandemic.
Q: How will I access the Live Broadcast on a matchday?
Ahead of the season starting you will receive a username and password via email from the Club depending on the contact information we have for you. At this time we will also provide you with a weblink to access the Live Broadcast.
Q: Will my login details stay the same for every match?
Yes. Your details will remain the same throughout the season and cannot be changed, so make sure you keep them safe and private.
Q: Can I share my login details?
No. Do not share your login details. Your virtual season ticket access is the virtual services element of your Season Ticket and, just like your normal Season Ticket, is non-transferable. Please keep your password safe and do not share these details as it will affect your ability to view the matches.
Q: Will there be login details for every individual Season Ticket, even if there are more than one registered to the same address?
Yes. Individual login details will be issued to each Season Ticket holder in respect of every individual United ID.
Q: Can I access the Live Broadcast on more than one device at the same time?
No. You cannot watch the Live Broadcast on more than one device at any one time. If you sign into an additional device while logged in on another, you will automatically be logged out of the first device. Likewise, if you share your details and someone tries to login at the same time as you, it will end your Live Broadcast.
If you want to watch the match uninterrupted, please keep your password safe and do not share these details as it will affect your ability to view the matches.
Q: What devices will this work on?
Apple iPads and iPhones: You must have iOS 11.3 or higher installed and you must use Safari to watch the Live Broadcast on Apple devices. Android devices: The live broadcast also works on most modern and up to date Android devices, including tablets, smartphones and Smart TVs.
For more specific information please contact DUTV@dundeeunitedfc.co.uk
Q: Can I watch the DUTV coverage on a TV channel?
No. The Live Broadcast will not be available through any Freeview, cable or satellite TV channel in the UK or any other country.
Q: Do I need a SKY subscription to watch the DUTV Broadcast?
No. The Live Broadcast is not available through SKY.
Q: Can I screenshare the DUTV Broadcast to my Smart TV?
Yes, you should be able to screenshare the Live Broadcast to compatible Smart TVs using an app such as Chromecast or Apple Airplay. For more specific information, please contact DUTV@dundeeunitedfc.co.uk
Q: Which devices are NOT supported?
We do not support gaming consoles, including X-Boxes and PlayStations.
Q: Can I watch the Live Broadcast if my Internet connection is slow?
The quality of the Live Broadcast stream will be dependent on the bandwidth and speed of your internet connection. For the best possible experience, we would recommend using an internet speed of least 5Mbps (please check with your internet provider).
It can help to close other tabs, browsers, and programmes while streaming your content. It may also help to hardwire your Internet connection, instead of using a wireless network connection.
Q: What do I do if I am having problems with my Live Broadcast Stream on a matchday?
A support team will be in place on a match day to help with any enquiries. The primary point of contact will be via e-mail DUTV@dundeeunitedfc.co.uk with more information to follow ahead of the first match.
Q: How can I make sure my device/connection is adequate for streaming?
Some corporate networks, firewalls and ad-blocking software may prevent the Live Broadcast from displaying. Please check with your Network Administrator.
Disable any ad-blocking software and you may need to configure your anti-virus software.
Q: Can I use a Virtual Private Network (VPN) or proxies to stream the Live Broadcast?
No. Please ensure that you are not using a Virtual Private Network (VPN) or proxies as this can cause the Live Broadcast stream not to function.
Q: Will this work outside the UK & Ireland?
No. Due to the contractual restrictions placed on the Club by the relevant rights holders, your virtual season ticket will be geo-blocked and only accessible within the UK & Ireland. If you live outside of the UK & Ireland the best way to watch the games is to subscribe to DUTV International.
Q: When does the DUTV Broadcast start on a matchday?
The broadcast will become available 60 minutes before kick-off and our new matchday show, will start 30 minutes before kick-off, so for comfort and ease we strongly recommend you log in and connect to the Live Broadcast as early as possible during this period.
Q: If I miss kick-off, can I log in at any point after the game has started?
Yes. You can log in at any point after the game has started. However, as the game is live, you can only watch from the time you have logged in and will not be able to rewind to the start of the game.
Q: Will I be able to watch a replay of the match after the final whistle?
No. Due to broadcasting restrictions there will be no replay of the matches after the final whistle. This content will only be accessible for DUTV subscribers.
Q: Does the Virtual Season Ticket include access to DUTV?
Your Virtual Season Ticket does not include access to DUTV itself - only the live stream of our Scottish Premiership matches played behind closed doors.
Q: I am already a DUTV subscriber in GB & Ireland, can I watch the match through my DUTV account?
For contractual reasons, the live streams will not be available to DUTV subscribers in GB & Ireland who will instead receive an audio feed of the programme. To watch the live stream you must have purchased a 2020-21 Season Ticket or Pay Per View.