First Team
ALL THE INFO | AIRDRIEONIANS (A)
26th April 2024
Dundee United and St Johnstone fans hoping to see some of the action from Tannadice this Saturday can watch a live stream of the match via a Pay-Per-View (PPV) ticket for £12.50.
The news follows confirmation from the SPFL that fans can purchase Pay-Per-View tickets to watch live streams from non-Sky broadcast Scottish Premiership games while Covid-19 restrictions on attendance remain in place. PPV tickets must be sold from the home club for games.
Later this week, you will be able to purchase a PPV ticket for the St Johnstone match from DUTV - our new Club TV channel.
We are sure you will have many questions and we have put together the following FAQ guide outlining some of the key information that we think you will need before Saturday's big kick-off!
Pay-Per-View Ticket Access – Key Information
- Your Pay-Per-View ticket will provide access for the designated fixture played at Tannadice while matches are played behind closed doors or partial crowds should you not be granted access.
- PPV tickets can only be purchased from the home club.
- PPV tickets cannot be purchased for games that Sky Sports are broadcasting live from.
Terms & Conditions can be viewed in full here.
Should you require technical support beyond the information in this document please contact DUTV@dundeeunitedfc.co.uk
FAQs
Q: Will PPV be available for all games?
PPV will be available only for games where Sky Sports are not broadcasting live AND Covid-19 restrictions on attendance remain in place.
Q: Where can I buy a PPV ticket for United's game this Saturday?
PPV Tickets to watch a live stream of Saturday's fixture between United and St Johnstone can be purchased from our Club TV channel DUTV from Friday onwards.
Q: Do I need to register to watch a PPV game?
Everyone will have to register to purchase a PPV ticket.
Q: Do I have to register each time I buy a new PPV for different games?
A: Your details are registered when you but your first PPV ticket and subsequent purchases can be made from the registered account.
Q: How much is a PPV ticket?
A PPV ticket to watch the live stream from Tannadice will be priced at £12.50
Q: How do I access the matchday broadcast?
A: Once you have purchased your PPV ticket, you will receive an email confirming your purchase with a unique username and password.
Q: Can I share my login details?
A: No, please keep your login details safe. If you share your login details, you will be blocked from accessing the stream.
Q: Can I access the Live Broadcast on more than one device at the same time?
No. You cannot watch the Live Broadcast on more than one device at any one time. If you sign into an additional device while logged in on another, you will automatically be logged out of the first device. Likewise, if you share your details and someone tries to login at the same time as you, it will end your Live Broadcast.
If you want to watch the match uninterrupted, please keep your password safe and do not share these details as it will affect your ability to view the matches.
Q: What devices will this work on?
Desktop computers & laptops: You can watch the Live Broadcast on an up to date desktop or laptop computer (PC or Mac). You must make sure your browser is up to date and has JavaScript enabled too (most browsers update automatically). Safari, Google Chrome, Microsoft Edge or Firefox are recommended although other browsers may work but are unsupported.
Apple iPads and iPhones: You must have iOS 11.3 or higher installed and you must use Safari to watch the Live Broadcast on Apple devices. Android devices: The live broadcast also works on most modern and up to date Android devices, including tablets, smartphones and Smart TVs.
For more specific information please contact DUTV@dundeeunitedfc.co.uk
Q: Can I watch the DUTV coverage on a TV channel?
No. The Live Broadcast will not be available through any Freeview, cable or satellite TV channel in the UK or any other country.
Q: Do I need a SKY subscription to watch the DUTV Broadcast?
No. The Live Broadcast is not available through SKY.
Q: Can I screenshare the DUTV Broadcast to my Smart TV?
Yes, you should be able to screenshare the Live Broadcast to compatible Smart TVs using an app such as Chromecast or Apple Airplay. For more specific information please contact DUTV@dundeeunitedfc.co.uk
Q: Which devices are NOT supported?
We do not support gaming consoles, including X-Boxes and PlayStations.
Q: Can I watch the Live Broadcast if my Internet connection is slow?
The quality of the Live Broadcast stream will be dependent on the bandwidth and speed of your internet connection. For the best possible experience, we would recommend using an internet speed of least 5Mbps (please check with your internet provider).
It can help to close other tabs, browsers, and programmes while streaming your content. It may also help to hardwire your Internet connection, instead of using a wireless network connection.
Q: What do I do if I am having problems with my Live Broadcast Stream on a matchday?
A support team will be in place on a match day to help with any enquiries. The primary point of contact will be via email DUTV@dundeeunitedfc.co.uk
Q: How can I make sure my device/connection is adequate for streaming?
Some corporate networks, firewalls and ad-blocking software may prevent the Live Broadcast from displaying. Please check with your Network Administrator.
Disable any ad-blocking software and you may need to configure your anti-virus software.
You must be using a browser that has JavaScript enabled (most have this as a default).
Q: Can I use a Virtual Private Network (VPN) or proxies to stream the Live Broadcast?
No. Please ensure that you are not using a Virtual Private Network (VPN) or proxies as this can cause the Live Broadcast stream not to function.
Q: Will this work outside the UK & Ireland?
No. If you live outside of the UK & Ireland the best way to watch the games is to subscribe to DUTV International.
Q: When does the DUTV Broadcast start on a matchday?
The broadcast will become available 60 minutes before kick-off and our new matchday show, will start 30 minutes before kick-off, so for comfort and ease we strongly recommend you log in and connect to the Live Broadcast as early as possible during this period.
Q: If I miss kick-off, can I log in at any point after the game has started?
Yes. You can log in at any point after the game has started. However, as the game is live, you can only watch from the time you have logged in and will not be able to rewind to the start of the game.
Q: Will I be able to watch a replay of the match after the final whistle?
No. Due to broadcasting restrictions there will be no replay of the matches after the final whistle. This content will only be accessible for DUTV subscribers.
Q: Does the PPV Ticket include access to DUTV?
Your Virtual Season Ticket does not include access to DUTV itself - only the live stream of our Scottish Premiership matches played behind closed doors.
Q: I am already a DUTV subscriber in GB & Ireland, can I watch the match through my DUTV account?
No, For contractual reasons, the live streams will not be available to DUTV subscribers in GB & Ireland who will instead receive an audio feed of the programme. To watch the live stream you must register for our PPV ticket service or have a virtual season ticket.
